DIGITAL RED SQUARE LTD T/A thedigitaloutlet.co.uk
REFUND AND EXCHANGE POLICY
We hope that you will be happy with any purchase you make from Digital Red Square Ltd. However, we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.
Digital Red Square Ltd Distance Selling Regulations (Not Applicable for B2B Sales)
All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable ‘as new’ condition and in accordance with the Digital Red Square Ltd returns policy.
If you are returning a product, you must confirm your order number or supply proof of purchase. If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.
If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:
Distance Selling Regulations specifically excludes the following:
– Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
– Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
– Mobile top-up cards;
– Items ordered especially for you (i.e. from the manufacturer)
– Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).
In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.
If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
When required, a cancellation can be made using the model cancellation/returns form within the ‘Product Returns’ Section of your Digital Red Square Ltd account. The Model Cancellation form may be accessed through your account, please just click login or my account at the top of every page, and then enter your e-mail address and password, then proceed to the returns section of your account.
A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard, subject to these terms and conditions. If you are able to provide proof of return before we receive the goods back, you should receive a refund within 14 days of sending that proof.
In the case of unwanted goods, Digital Red Square Ltd will not cover the cost of the postage fee incurred to return the goods to us.
Digital Red Square Ltd currently offers a Free domestic delivery service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.
In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.
RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure Digital Red Square Ltd Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the Digital Red Square Ltd Customer Service Team, in writing, prior to return. The goods are the customers responsibility until received by Digital Red Square Ltd.
Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies. This Policy does not affect your legal rights.