THE DIGITAL OUTLET LTD T/A THEDIGITALOUTLET.CO.UK
TERMS & CONDITIONS
Here at The Digital Outlet, we believe in bringing you the latest technology before anybody else, the products we sell are tailored to make your life easier, more entertained and more organised, most importantly, we will make sure you have the technology in your hands first.
The Digital Outlet’s management has been leading consumer electronics for over a decade, providing customers with the latest audio and visual equipment, cutting edge computing technology, the best entertainment devices on the market, high and low-end mobile phones and practically anything that will enrich your everyday activities.
We believe in an honest customer service and efficient purchase and delivery processes; we aim to ensure that in choosing The Digital Outlet you will receive the best possible all round purchase experience. Choosing The Digital Outlet for your technology needs will be a choice that you will not regret.
Our Details
www.thedigitaloutlet.co.uk is owned and operated by The Digital Outlet
Postal Address
The Digital Outlet
14b Cookley Wharf Industrial Estate, Leys Road, Brierley Hill, DY5 3UP
United Kingdom
Tel: +44(0)121 318 9200 (Local Rate) 10am – 5.00pm GMT
Email us via our contact us form here
The Digital Outlet will deal with your enquiries most effectively by email. This allows The Digital Outlet to document all correspondence and should be your first point of contact.
The The Digital Outlet customer care team operates 5 days a week (Mon-Friday) from 10 am – 5 pm GMT email: Click Here
The following information is an agreement applicable to all customers of www.thedigitaloutlet.co.uk between those who obtain services and products sold upon www.thedigitaloutlet.co.uk and The Digital Outlet. Terms and Conditions will be applicable to all whom visit www.thedigitaloutlet.co.uk and/or make a valid purchase upon the website or by phone. Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998 and GDPR.
To view our Privacy Policy please click here
1. The Digital Outlet CONTRACT OF SALE
The Contract of Sale is formed between The Digital Outlet and You (The Customer) upon completing and submitting the electronic order form through our website or any orders placed on the phone, you will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from THE DIGITAL OUTLET Limited. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail or once an SMS containing the same information is sent to you, on some occasions it may be the case that completion is when the goods you ordered are despatched, whichever scenario happens first.
If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods upon the same order which we have not confirmed in the despatch confirmation e-mail or SMS that have not been despatched to you do not form part of the binding contract between you and THE DIGITAL OUTLET Limited.
• Age Related Sales
All orders placed by those under 18 years of age must be with the consent of a parent, guardian or carer with any subsequent information given by the child to be done so with the consent of a parent, guardian or carer. We also require the card holder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the aforementioned terms are upheld.
• Unauthorised Sales
The Digital Outlet will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information – see point 2.1 for further information. In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.
2. PLACING AN ORDER WITH The Digital Outlet – PURCHASE FULFILMENT
All sales will be commenced directly through the www.thedigitaloutlet.co.uk website, this site is the only valid location where authorised sales by The Digital Outlet will be commenced and the goods and services provided by The Digital Outlet will be shown only upon this website.
2.0.1 www.thedigitaloutlet.co.uk will advertise products on the aforementioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; The Digital Outlet will not be accountable for human error in relation to product information but will ensure that any error are immediately corrected once brought to our attention and that the customer is duly refunded, if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.0.2 All products will have a clear and concise indication of stock, The Digital Outlet reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.0.3 By placing an order with The Digital Outlet you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make the said order.
2.0.4 All customers of The Digital Outlet will be required to make an account in order to proceed with a purchase of goods from our website.
Should the Customer pay by credit/debit card or use checkout by Amazon (CBA), his/her card will not be charged until the goods are shipped. Should the order be partly shipped, the value of the goods shipped will be charged.
Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.
2.1 Order Security
If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases, we will require further security information and identification to be provided by the customer who will need to email the required information to our security team.
The Digital Outlet will at times request further information* to validate a purchase, this information will be assessed by our expert security team and then destroyed.
The Digital Outlet is governed by its own discretion and The Digital Outlet reserves the right to decline an order at any point during the order process.
*Further information will be defined by each individual order and may vary – The Digital Outlet will require at times a form of ID to validate customer address and payment details, at times The Digital Outlet will require the customer to contact their payment issuer for further information.
2.2 Payment Methods
The Digital Outlet currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and The Digital Outlet will withhold the right to take full payment for the goods ordered at any point during the order process.
The available payment methods are as follows:
• Debit Card/Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)
• PayPal payments will be processed in Sterling GBP (£) and the applicable conversion rate is required to be paid by the customer.
• Cheques – Full payment is required to clear prior to goods being dispatched
• Bank transfer –Full payment will be required before an order is dispatched – all customers are required to cover any charges made by both the sending and the receiving bank.
2.3 The Digital Outlet Price Match Policy
We will strive to match any legitimate price for a product that you have seen cheaper elsewhere. Whilst we will do our very best to match prices, it may not always be possible to do so.
In order to apply for a price match, the following criterions must be met;
• The item has to be sold by an official UK retailer.
• A product will need to be in stock at the time of price match.
• The product comes with the same warranty and support.
• We will require the link showing the cheaper product to be supplied.
• Product(s) is not promotional or part of a promotion i.e. Group deals
• The Product(s) is the same specification, a current model and not refurbished (Except where applicable)
• The Product(s) is not from a discontinued line or clearance section.
• That the product(s) is not from an auction site (e.g. eBay)
• The delivery terms are the same as those offered by The Digital Outlet
For all price match queries that adhere to the above conditions please contact us by email or call us upon our sales line.
The Digital Outlet Sales Line – 0121 318 9200
The Digital Outlet Email Support – Click Here
3. DELIVERY
The Digital Outlet will always strive to meet your delivery requirements; we use a wide range of respected courier services and can delivery to most locations without any problems.
The courier services we use are as follows –
• DPD –We use this service for both UK and EU deliveries – Full tracking is available and for UK deliveries an *SMS along with an email with tracking is always supplied.
• Royal Mail –We use Royal Mail services for both UK shipments and International Packages. This service can be selected by international customers whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low value UK packages.
• FEDEX –This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days.
• UPS –As per FedEx this is a similar service and provides International customers with a speedy priority delivery service.
• DHL –This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers receive packages within 3-5 days.
• Parcelforce–We use this service for international shipments to a number of countries.
All delivery times are stated in working days and please do note that, in the case of delivery a working day is classed as any day other than weekends or public holidays.
Any purchase made upon a non-working will only be processed on the next available working day. For example. A next working day (The UK only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on Tuesday.
Please see the bottom of this page for all courier contact details
*A valid mobile phone number will need to be supplied for this facility
3.1 Delivery address
Items are sent to the stated delivery address provided by the customer on the online order form or over the phone by the customer. Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order, both online and/or over the phone. The parcel will be shipped to the delivery address specifically indicated on the form, subject to 2.1 above.
3.2 Failed Delivery Attempts
In the event of a failed delivery, depending on the circumstances and the courier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the courier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case it is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the courier’s website, in order to view package status information and inform either the courier or The Digital Outlet customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to The Digital Outlet where a redelivery fee will be applicable.
3.3 Late Delivery
At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the courier and/or The Digital Outlet and the delay extends too long we would expect the Customer to contact The Digital Outlet in order to open an enquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.
Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
3.4 Loss of the parcel
Should such a situation arise, The Digital Outlet is compelled to respect the time-frames set by the couriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames.
In order for The Digital Outlet to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK, starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
*Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.
Should the parcel be declared as lost within the above-mentioned time, The Digital Outlet will attend to filing a claim with the courier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible. The final response related to claims is given by the courier within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the courier and The Digital Outlet informs the Customer. In this case, and in accordance with the customer’s wishes, The Digital Outlet can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.
In the event of loss, The Digital Outlet will send the customer a (P101) Non-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation and/or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to the purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case to case basis.
3.5 Receipt of parcel
When the items are delivered to the Customer, you will be asked to sign for the goods as an acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the courier.
Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by The Digital Outlet. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. This claim will then be a matter between the customer and respective courier.
Any unclaimed parcel that is returned to The Digital Outlet can be sent back to the Customer provided that they pay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise The Digital Outlet would be unable to take any further action.
3.6 Exports/Customs and Duty
The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.
The Customer should enquire with their local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be deducted from the customers original payment and the balance refund upon return of the package.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.
The Digital Outlet cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.
The Digital Outlet will ensure all documents that are required to be provided by The Digital Outlet i.e. FCC Forms will be inclusive with applicable parcels as standard.
4 THE DIGITAL OUTLET REFUND AND EXCHANGE POLICY
We hope that you will be happy with any purchase you make from The Digital Outlet. However, we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.
4.1 The Digital Outlet Distance Selling Regulations (Not Applicable for B2B Sales)
All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in an resalable ‘as new’ condition and in accordance with the The Digital Outlet returns policy.
If you are returning a product, you must confirm your order number or supply proof of purchase. If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.
If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:
Distance Selling Regulations specifically excludes the following:
– Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;
– Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)
– Mobile top-up cards;
– Items ordered especially for you (i.e. from the manufacturer)
– Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).
In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.
If you return a used item, we reserve the right to refuse a refund or charge a restocking fee or deduction for diminished value range of up to 40% of the original price, depending on the extent of usage and any damage to the packaging or the product itself.
For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resaleable ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be in-tact. If the product seals have been broken, we reserve the right to charge a restocking fee or deduction for diminished value range of up to 40% of the original price, depending on the extent of usage and any damage to the packaging or the product itself.
When required, a cancellation can be made using the model cancellation/returns form within the ‘Product Returns’ Section of your The Digital Outlet account. The Model Cancellation form may be accessed through your account, please just click login or my account at the top of every page, and then enter your e-mail address and password, then proceed to the returns section of your account.
A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard, subject to these terms and conditions. If you are able to provide proof of return before we receive the goods back, you should receive a refund within 14 days of sending that proof.
In the case of unwanted goods, The Digital Outlet will not cover the cost of the postage fee incurred to return the goods to us.
The Digital Outlet currently offers a Free domestic delivery service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not be returned.
In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.
RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure The Digital Outlet Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the The Digital Outlet Customer Service Team, in writing, prior to return. The goods are the customers responsibility until received by The Digital Outlet.
Where goods received are faulty or not fit for purpose or as described, customers will have different rights which are covered by the Return under warranty policies. This Policy does not affect your legal rights.
4.2 SERVICE PLANS AND LOANS
Returns and exchanges on all subscription services are determined by the provider and other cancellation fees may apply. Any cancellation period will be set out in your agreement with us or the subscription provider, as applicable.
4.3 HOW TO RETURN OR EXCHANGE AN ITEM
Should you wish to return an item, please follow one of the methods below:
4.3.1 Contact Our Customer Service Team
The simplest way to arrange a return is to email our Customer Services Team – Click Here
4.3.2 Warranty Repair/Replace
New Products
This warranty does not apply to any defect in the goods arising from the below –
• Fair Wear & Tear
• Wilful Damage
• Water damage
• Accidental Damage
• Negligence by the Customer or any third party.
• Usage otherwise than as recommended by the Manufacturer
• Failure to follow the Manufacturer’s instructions
• Any alteration or repair carried out without the Manufacturers approval.
This warranty or guarantee is in addition to your consumer rights.
All new products sold by The Digital Outlet will have at least a 1-year manufacturer warranty (unless otherwise stated) which is effective from the delivery date. The full details of the term and what is covered will be with the instruction book with your product or upon the manufacturers’ website.
Refurbished Products
Will come with a 3 Month warranty.
This warranty does not apply to any defect in the goods arising from the below –
• Fair Wear & Tear
• Wilful Damage
• Water Damage
• Accidental Damage
• Negligence by the Customer or any third party.
• Usage otherwise than as recommended by the Manufacturer
• Failure to follow the Manufacturer’s instructions
• Any alteration or repair carried out without the The Digital Outlet ‘s approval.
4.3.3 The Digital Outlet Fair Returns Policy (Not Applicable for B2B Sales)
The Digital Outlet operates a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.
A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; The Digital Outlet requires customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason(s) for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to The Digital Outlet without the knowledge or authorisation of the customer services team may be rejected. It is the customers responsibility to ensure that s/he returns the faulty item within 5 working days of receipt of returns information from our Customer Service Team.
The Digital Outlet will not take responsibility for any returned items that were not requested by our returns team or purchased from The Digital Outlet, this includes SD cards/USB Cables/Cases etc… These items may be destroyed.
4.3.4 Returning Goods to The Digital Outlet after 14 Days (FAULTY)
Here at The Digital Outlet we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturer’s warranty period (Normally for a period of 12 months or more) or alternatively under The Digital Outlet’s 3 months warranty for refurbished products. In all cases where the product is returned to The Digital Outlet we would always need to assess and confirm the issue.
In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process. Please see manufacturer contact details at the bottom of this page.
As your point of sale, The Digital Outlet would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf.
Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.
When you return your device, (if applicable) you’ll need to ensure that it’s unlocked and free of security software that might prevent us from being able to access it. If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we may have to charge you the full cost of the device and /or not process a refund (if applicable).
When returning goods to The Digital Outlet you’ll also need to supply:
All the original parts
Any accessories or free gifts
Certificates, manuals, and warranty cards
Packaging (Box, Internal Packaging etc…)
Once back with The Digital Outlet, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.
All returned goods will be dealt with by The Digital Outlet Customer Services at their discretion and will be dealt with strictly in accordance to these terms and conditions.
To contact our returns team, please just click login or my account at the top of every page, and then enter your e-mail address and password. If the item has been returned to The Digital Outlet directly, then a return would be rejected or subject to associated charges should the item show any signs of the following –
• Changes to the manufacturer standard settings
• Attempts to tamper with manufacturer fixings or seals or software.
• Any personal data upon the unit, removable or not.
• Seals upon software have been broken
• The device has non-standardised pin(unlock) code
• Manufacturer content (Software) has been removed/deleted
• The issues with the device are not covered by the manufacturers warranty
*The Digital Outlet will not take responsibility for lost data as a result of returning a device for replacement/repair or refund.
If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. The Digital Outlet would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or The Digital Outlet for this and future repair work.
This policy does not affect your statutory rights.
4.3.5 Returning Goods to The Digital Outlet after 14 Days (NON-FAULTY)
Here at The Digital Outlet we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.
Contact us directly to discuss your return further. – support@thedigitaloutlet.co.uk
Please do note that in certain cases this will involve a fee being applied for this service
This policy does not affect your statutory rights.
4.3.6 RETURN CHARGES
In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the Handset, these charges are variable and dependant on the individual manufacturer; the cost(s) will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. No, chargeable repairs will be made without the customers consent. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to The Digital Outlet as well as the value of The Digital Outlet shipping the item back to the customer.
Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7-day rejection period, should the repair and cost not be agreed within 7 days of the repair quote The Digital Outlet will ensure the item is returned to the customer with the aforementioned charges being applicable.
Any repairs carried out on the item without the knowledge or authorisation of The Digital Outlet and the manufacturer will immediately void the warranty you hold upon the product.
In cases where items are returned and no fault is found there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team.
DISPUTED CHARGES: Where due care has not been taken with the item and a repair fee is required, a charge may be applied based upon The Digital Outlet Customer Services and the manufacturers assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer. Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.
RETURN DELIVERY FEES: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure The Digital Outlet Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the The Digital Outlet Customer Service Team, in writing, prior to return. The returned item is the responsibility of the customer until received by The Digital Outlet.
4.4 INTERNATIONAL RETURNS
All The Digital Outlet goods are covered by warranty, either manufacturer or The Digital Outlet (as outlined herein above). If, in the unlikely event your goods develop a fault please contact your countries product support centre first. Please see the bottom of this page for all contact details. However, if no support is offered then the goods must be returned to The Digital Outlet within the warranty period at the customers cost.
We will cover the cost of returning the item to us only if the item is faulty upon receipt by the customer.
NOTE: If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed £7.99.
4.5 REFUNDS UPON RETURNED GOODS (Not Applicable for B2B Sales)
When you return a product, we’ll process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.
Should you wish to return an item, please follow one of the methods below:
CONTACTING OUR CUSTOMER SERVICES TEAM
The simplest way to arrange a return is to email our Customer Services team via the contact us form – Click Here
4.6 RETURNING GOODS TO THE DIGITAL OUTLET (DISCLAIMER)
When customers are sending goods to The Digital Outlet, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to The Digital Outlet are sent using a recorded and insured form of postage; Any loss physical/financial will not be covered by The Digital Outlet.
Items damaged in transit en route to The Digital Outlet will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer.
4.7 THE DIGITAL OUTLET RETURNS HELP
Here at The Digital Outlet we want to make your return process as quick and easy as possible. Please do enquire about using The Digital Outlet return services and we may be able to use the long-established accounts we have with our postal couriers to help reduce the rate and cost of return.
Very often, using the The Digital Outlet Royal Mail or DHL services, you will find that a considerable saving can be made upon your return costs. Please note that this is not a free service but it will be a considerably cheaper option for your return. Please contact our customer service team to discuss this in further detail.
5 ADDITIONAL TERMS AND CONDITIONS TRADE/CORPORATE SALES/B2B Sales
B2B Sales Including Web sales (All Sales invoiced to a legitimate business or organisation or where the intended use is for business purposes)
B2B General Terms
All B2B Sales, unless agreed otherwise will not be covered by our general consumer terms, all terms should be agreed beforehand in writing, where this has not been agreed, no terms will apply and items may be rejected for return or repair. We will accept the return of goods from you only by prior arrangement (confirmed in writing).
You may not cancel the order unless we agree in writing; If the order is cancelled (for any reason) you are then obliged to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
The Digital Outlet currently provide corporate credit accounts to a number of organisations from small businesses to Local Governments and Services. All accounts will have pre-arranged credit terms and the accounts creation will be subject to official credit checks and evaluation by our accounts team.
Should the The Digital Outlet accounts team decide to reject a purchase upon a pre-existing account or reject the creation of an account then this will be at their sole discretion. All terms of Sale will be agreed in writing with our accounts team prior to the order being finalised. Should an agreement be made orally then we would be unable to guarantee the terms are upheld. To enquire further about B2B arrangements please contact us on support@thedigitaloutlet.co.uk
5.1 Creation of an Account
In the event that an account is required we advise that all corporate customers contact our accounts team directly using the email – Click Here
The The Digital Outlet accounts team will then inform you of what action is required should it be possible to create an account for you. All corporate account holders will be in agreement with the The Digital Outlet terms and conditions when an account is created.
All accounts will be created upon the evaluation of the Clients details; this may involve a credit check being processed upon the approval of the Client.
5.2 Placing an Order with a Corporate Account
If you have a Credit Account with The Digital Outlet you will not be required to pay the full value of the order upon ordering but may pay for any Products ordered by you within 30 days of our invoice. In order to place an official order using a corporate account we will require an official Purchase Order to be sent to our accounts team via email or fax, receipt of this order will be acknowledged; should you receive no acknowledgement, The Digital Outlet will not take responsibility for any delays caused as a result of the order not being fulfilled. All orders will only be processed subject to stock availability and you will be informed prior to the acceptance notice of the stock situation.
5.3 Fulfilling an Order
The Digital Outlet will use your selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be notified within 48 hours of receipt by the customer. Terms of return will be agreed prior to dispatch with our trade or account team and this will be given in writing, otherwise standard timeframes – 7 working days – will be applicable for unwanted goods. To enable the goods to be returned we require the goods to be kept and held in the same condition as receipt, should the item be damaged upon receipt we require this to be signed for as damaged and the damage to be reported immediately to our trade team.
Goods that are made to order, or may be specifically ordered to fulfil your order and are not part of our standard stock system will remove your right to cancel the order.
5.4 Returning Goods
All return agreements must be understood and agreed prior to raising a purchase order, otherwise you will be subject to our standard return’s details – see point 4.3 above. Should items be in an unwarranted condition after return, The Digital Outlet reserves the right charge for the appropriate repair of the item or reject the return. All returns will be subject to authorisation by our accounts team and we would require the return to be sent back to The Digital Outlet using a recorded form of mail.
5.5 Payment of an Order
The Digital Outlet will require payment with the stated terms (usually 30 days) and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with The Digital Outlet until full delivery and payment has been made, we reserve the right to reclaim the items should the payment not be made as required.
5.6 Inability to Make Payment
The Digital Outlet understand that on some occasion’s payment may be made later than required, providing you contact and reach an agreement with the The Digital Outlet’s Accounts team this will be accepted, potentially subject to additional charges and/or interest. However, should The Digital Outlet believe any of the following situations become applicable to the account holder (Company or Individual) then The Digital Outlet reserve the right to suspend or cancel current orders and/or deliveries or agreements between The Digital Outlet and the account holder.
• An application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed.
• You are unable to make payment of your debts, or threaten to withhold payment of debts due or debts become due and/or are deemed unable to meet the requirements of your debts, this is in accordance with section 123 of the Insolvency Act 1986.
• In the event that your creditor(s) takes possession of your assets.
• You breach terms and agreements within our agreed contract.
• In the event negotiations are made to reach an agreement with creditors over withheld debt that may threaten your integrity to uphold you contract with The Digital Outlet.
• You are subject to an application or order for bankruptcy.
• Death, illness or incapacity that renders you or your company incapable of dealing with any aspect of this agreement.
• Suspension or intended suspension of services or actions that could result in the foreclosure of your dealings as a company or individual and may threaten your ability to make payment for purchased goods or services.
• Should The Digital Outlet have any reasonable doubt over your ability to meet the requirement and terms of this contract.
• In the event that any of the above scenarios be applicable, The Digital Outlet would be appreciative should the client inform us directly of this to avoid any attempts by The Digital Outlet to legally reclaim the sums owed in order to settle any outstanding credit.
• For any detailed information surrounding account or trade enquiries please email our Accounts team upon – Click Here– this will allow for clarification upon any issues surrounding corporate purchasing.
Irrespective of any of the above and for the avoidance of any doubt, title to any stock supplied by The Digital Outlet remains with The Digital Outlet until paid for in full. Risk in the goods passes to the customer immediately upon delivery.
6 PROMOTIONAL/DISCOUNT CODES
• Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount.
• Promotional Codes cannot be used in conjunction with any other promotional offers.
7 JURISDICTION/LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, we make no warranties, whether express or implied in relation to its accuracy.
Images: Product images are for illustrative purposes only and may differ from the actual product.
We reserve the right to repossess any goods that have not been paid for in full and invoice you for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. The Digital Outlet has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued.
This agreement is governed by English Law and the customer and we submit to the non-exclusive jurisdiction of the English courts.
Matters beyond our reasonable control
If we are unable to provide this Service because of something beyond our reasonable control such as, but not limited to, technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.
When User information is shared with The Digital Outlet or any of our Subsidiaries, we reserve the right to use your information to enable The Digital Outlet to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example, but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the The Digital Outlet website or any of our Subsidiaries you agree to this data sharing.
Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.
8. WEEE REGULATION:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment, and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UKs WEEE ends up in a landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. www.thedigitaloutlet.co.uk is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new Handheld Computer from us we would accept their old Handheld Computer and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 30 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below: Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Battery Disposal
Under the Waste Battery Regulations The Digital Outlet are now offering a take back scheme for all portable waste batteries. You can return your waste batteries in person at The Digital Outlet, 14b Cookley Wharf Industrial Estate, Leys Road, Brierley Hill, DY5 3UP (Please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk
9. ALTERATIONS TO THEDIGITALOUTLET.CO.UK
The Digital Outlet reserve the right to make any amendment’s or changes to the terms & conditions of sale at any time, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the The Digital Outlet website is done so with the permission of the creator and may not be copied or mirrored without the consent of digitalredsquare.co.uk
Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.
Email: Click Here
Tel +44(0)121 318 9200 (Local Rate) 10am – 5.00pm GMT
10. Complaints
The Digital Outlet operate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.
We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute.
Please contact us to raise your complaint via Email: Click Here or via post to the address below –
The Digital Outlet, 14b Cookley Wharf Industrial Estate, Leys Road, Brierley Hill, DY5 3UP
After your contact we will write to you and explain the full complaints process and keep you abreast of the progress of your complaint.
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